Terms of Use & Privacy
These terms explain how you can use FoodWeb360 and how we handle your data.
FoodWeb360
Contact: foodweb360@gmail.com
1) Terms of Use
FoodWeb360 is a mobile‑first, community‑driven food discovery platform. It helps customers discover nearby food vendors, view menus, see trust signals (like ratings and “Last Online”), and contact vendors via WhatsApp or phone. Some features (like “Reserve for Tomorrow”) may be available depending on rollout stage.
By using FoodWeb360 (website, app, or related services), you agree to these terms.
Acceptable use
You agree not to misuse the platform. This includes (but isn’t limited to):
- Providing false information (especially as a vendor)
- Impersonating others or misrepresenting your business
- Attempting unauthorized access to our systems
- Uploading malicious content or disrupting the service
- Abusive, hateful, or illegal content (including announcements)
- Scraping vendor/customer data without permission
Vendor and customer responsibility
FoodWeb360 provides discovery and connection tools. Vendors are responsible for: product quality, preparation, fulfillment, pricing accuracy, and customer communication. Customers are responsible for verifying details (price, availability, allergens) directly with vendors.
We do not provide delivery/logistics or payment processing in the MVP unless explicitly stated.
Reservations (“Reserve for Tomorrow”)
Where enabled, reservations are intended for next‑day fulfillment only. Reservation status may include: Pending, Confirmed, Rejected. A reservation is not a payment and does not guarantee fulfillment until confirmed by the vendor.
Third‑party services (WhatsApp, phone)
When you contact a vendor through WhatsApp or phone, you are using third‑party services. Their terms and privacy policies apply.
Intellectual property
The FoodWeb360 name, branding, and site/app content are owned by FoodWeb360. Vendors retain rights to their own menus, photos, and content they upload, but grant FoodWeb360 permission to display it for discovery and marketing of the vendor on the platform.
Changes and availability
FoodWeb360 may update features, change availability by city, or suspend accounts that violate these terms.
Limitation of liability
FoodWeb360 is provided “as is”. We are not responsible for vendor fulfillment, food quality, or disputes between customers and vendors. We do our best to support trust and safety through moderation and platform rules.
2) Privacy Policy
We collect only what we need to operate FoodWeb360 and improve the experience.
What we may collect
Depending on features enabled, we may collect:
- Account details (name, phone/email where applicable)
- Vendor profile details (business name, menu, hours, location)
- Approximate location (for nearby discovery, if you allow location access)
- Usage events (e.g., views, saves, contacts initiated) for analytics
How we use data
We use data to: enable discovery, show vendors near you, support reservations and notifications, prevent abuse, and improve performance.
Sharing
We do not sell your personal data. We may share limited data with service providers who help us run the platform (e.g., hosting/analytics) and only as needed to provide the service, comply with law, or protect users.
Security
We use reasonable safeguards to protect data, but no system is 100% secure.
Contact
Questions about these terms or privacy? Email foodweb360@gmail.com.