Terms of Use & Privacy

FoodWeb360

Contact: foodweb360@gmail.com

1) Terms of Use

FoodWeb360 is a mobile‑first, community‑driven food discovery platform. It helps customers discover nearby food vendors, view menus, see trust signals (like ratings and “Last Online”), and contact vendors via WhatsApp or phone. Some features (like “Reserve for Tomorrow”) may be available depending on rollout stage.

By using FoodWeb360 (website, app, or related services), you agree to these terms.

Acceptable use

You agree not to misuse the platform. This includes (but isn’t limited to):

• Providing false information (especially as a vendor)
• Impersonating others or misrepresenting your business
• Attempting unauthorized access to our systems
• Uploading malicious content or disrupting the service
• Abusive, hateful, or illegal content (including announcements)
• Scraping vendor/customer data without permission

Vendor and customer responsibility

FoodWeb360 provides discovery and connection tools. Vendors are responsible for: product quality, preparation, fulfillment, pricing accuracy, and customer communication. Customers are responsible for verifying details (price, availability, allergens) directly with vendors.

We do not provide delivery/logistics or payment processing in the MVP unless explicitly stated.

Reservations (“Reserve for Tomorrow”)

Where enabled, reservations are intended for next‑day fulfillment only. Reservation status may include: Pending, Confirmed, Rejected. A reservation is not a payment and does not guarantee fulfillment until confirmed by the vendor.

Third‑party services (WhatsApp, phone)

When you contact a vendor through WhatsApp or phone, you are using third‑party services. Their terms and privacy policies apply.

Intellectual property

The FoodWeb360 name, branding, and site/app content are owned by FoodWeb360. Vendors retain rights to their own menus, photos, and content they upload, but grant FoodWeb360 permission to display it for discovery and marketing of the vendor on the platform.

Changes and availability

FoodWeb360 may update features, change availability by city, or suspend accounts that violate these terms.

Limitation of liability

FoodWeb360 is provided “as is”. We are not responsible for vendor fulfillment, food quality, or disputes between customers and vendors. We do our best to support trust and safety through moderation and platform rules.

2) Privacy Policy

We collect only what we need to operate FoodWeb360 and improve the experience.

What we may collect

Depending on features enabled, we may collect:

• Account details (name, phone/email where applicable)
• Vendor profile details (business name, menu, hours, location)
• Approximate location (for nearby discovery, if you allow location access)
• Usage events (e.g., views, saves, contacts initiated) for analytics

How we use data

We use data to: enable discovery, show vendors near you, support reservations and notifications, prevent abuse, and improve performance.

Sharing

We do not sell your personal data. We may share limited data with service providers who help us run the platform (e.g., hosting/analytics) and only as needed to provide the service, comply with law, or protect users.

Security

We use reasonable safeguards to protect data, but no system is 100% secure.

Contact

Questions about these terms or privacy? Email foodweb360@gmail.com.